20 May 09
So David, What Exactly Do You Do?
I remember as a kid not understanding what my mother did as a career. And then transitioning to an adult and her not understanding what I did as a career. I used to chalk that up to a generational thing - the older folk just don’t get all this computer stuff. I then realized that when speaking to people outside of my industry (and the clients we serve), that I was struggling to articulate what exactly it is I do.
Scene: Get together with new parents in someone’s backyard
Interested Person: So, what do you do?
Me: I’m a Creative Director for Interactive
Interested Person: (furrowed brow) What’s that?
Me: (quickly defeated and cutting to the chase) I make websites.
“I make websites” is a pitiful way to describe the scope and love that I have for my craft. And from a personal branding perspective it grossly undersells my value. If there’s one thing I’ve learned about businesses over the years (any business) is that they always struggle to practice what they preach.
The answer to my predicament is really not that tough - lead with the value you provide, then talk about how that value is manifested.
When you’re frequently surrounded by people who do what you do, or buy your services, it’s easy to put off creating your elevator speech.
- My homework assignment:
- develop a short statement of what I do that Interested Person can understand
- develop a simple way to articulate the value of brand experience, user experience and design
Does this situation sound familiar? I’m curious to hear about your challenges and successes in this area.

